Frequently Asked Questions

Find answers to common questions about shopping with E-Commerce Store

Orders

Browse our products, add items to your cart, proceed to checkout, enter your shipping information, select payment method, and confirm your order.

You can modify or cancel your order within 1 hour of placement. After that, please contact customer service immediately.

You will receive an order confirmation email with your order details and order number.

Payments

We accept credit/debit cards, mobile money (Tigo Pesa, M-Pesa, Airtel Money), bank transfers, and cash on delivery.

Yes, we use secure encryption technology to protect your payment information.

Shipping

Shipping costs vary based on location and delivery method. Standard shipping starts at TZS 5,000. Free shipping is available for orders over TZS 100,000.

Delivery typically takes 3-5 business days for standard shipping and 1-2 business days for express shipping.

Returns & Refunds

We accept returns within 7 days of delivery for unused items in original condition. See our Return Policy for details.

Refunds are processed within 5-7 business days after we receive and inspect your return.

Still Have Questions?

We're here to help! Contact our customer support team.

Frequently Asked Questions

Orders

How do I place an order?

Can I modify or cancel my order?

How will I know my order is confirmed?

Payments

What payment methods do you accept?

Is it safe to use my credit card?

Shipping

How much does shipping cost?

How long will it take to receive my order?

Returns & Refunds

What is your return policy?

How long do refunds take?

Still Have Questions?