Shipping Policy

Last Updated: May 16, 2026

1. Shipping Destinations

We currently ship to all regions across Tanzania. For international shipping, please contact our customer service team.

2. Shipping Methods & Delivery Times
Shipping Method Estimated Delivery Time Cost
Standard Shipping 1-3 business days TZS 15,000
Express Shipping 1-2 business days TZS 20,000
Same Day Delivery Within 24 hours TZS 10,000
Free Shipping 1-3 business days Free on orders over TZS 200,000
3. Order Processing Time

Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

4. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with tracking information. You can also track your order in your account dashboard.

5. Delivery Issues

If you experience any delivery issues (delayed, lost, or damaged packages), please contact our customer service within 48 hours of the expected delivery date.

6. Shipping Restrictions

Some remote areas may have limited delivery options. We will contact you if there are any issues delivering to your address.